Privacy Policy | VFDDistributor.com

Scope and website operator

This Privacy Policy applies to VFDDistributor.com, including the English and Chinese pages, account features, product-reference pages, inquiry forms and related communications. In this policy, “VFDDistributor.com,” “we,” “us” and “our” refer to the operator of the website at www.vfddistributor.com.

When a quotation or order is issued, the legal seller and transaction details are identified on the applicable quotation, pro forma invoice, commercial invoice or order confirmation. This policy does not replace those transaction documents.

Information we collect

We collect information that is reasonably necessary to answer inquiries, match products, operate accounts and support transactions:

1. Inquiry and contact information — name, company, country or region, WhatsApp number, email address and the contents of messages you send.
2. Technical and project information — VFD or motor model numbers, nameplate photos, power, voltage, application, quantity, destination, replacement requirements and other specifications.
3. Account information — name, email address, authentication records and account preferences when account features are used.
4. Order and commercial information — quotation history, billing and shipping details, transaction references, delivery instructions and support records. Payment providers may process payment credentials; we do not intentionally store complete payment-card numbers.
5. Website and device data — IP address, browser, device type, referring page, pages visited, approximate region, timestamps, cookie choices and diagnostic logs.

Please do not send unnecessary confidential information through an open inquiry form. If a project requires sensitive drawings or documents, ask us to confirm an appropriate transfer method first.

How we use information

We may use information to:

• respond to product, model-matching, replacement, availability and delivery inquiries;
• prepare quotations and process, fulfil and support orders;
• verify technical details and reduce the risk of an incorrect product match;
• operate accounts, authentication and customer-support functions;
• maintain website security, prevent fraud and investigate misuse;
• understand website performance and improve navigation and content;
• comply with tax, customs, export-control, accounting and other legal obligations; and
• send service or transaction communications and, where permitted, relevant follow-up communications.

Legal bases and choices

Depending on your location, we process information because it is necessary to respond to your request or perform a contract, because we have a legitimate interest in operating and securing the website, because we must comply with law, or because you have given consent. You may withdraw optional consent at any time without affecting processing already completed lawfully.

Cookies and analytics

Essential cookies support locale selection, authentication, security and cookie preferences. Optional analytics may measure visits and website performance only when enabled in our production configuration and, where required, after consent. You can accept or reject optional analytics through the cookie notice. Browser settings can also restrict cookies, although doing so may affect account or preference features.

Sharing and international transfers

We do not sell personal information. We may share the minimum information needed with:

• hosting, security, analytics, authentication, communications and payment service providers;
• manufacturers, distributors, logistics providers, customs agents and other fulfilment partners involved in a requested quotation or order;
• professional advisers and authorities when required by law or needed to establish or defend legal rights; and
• a successor operator in a merger, reorganisation or transfer of the website, subject to appropriate confidentiality protections.

Because inquiries and orders may involve worldwide supply, information can be processed outside your country. Where required, we use contractual or other lawful safeguards for international transfers.

Retention and security

We retain information only as long as reasonably necessary for the purposes described above, including inquiry follow-up, warranty and support history, dispute handling, accounting and legal obligations. Retention periods vary by record type and applicable law.

We use reasonable administrative, technical and organisational safeguards, including encrypted transport and access controls. No internet service can guarantee absolute security. You are responsible for protecting your account credentials and for notifying us if you suspect unauthorised access.

Your privacy rights

Subject to applicable law, you may ask to access, correct, delete, restrict or receive a copy of your personal information, or object to certain processing. We may need to verify your identity and retain information that law requires us to keep. You may also lodge a complaint with the privacy authority in your jurisdiction.

Third-party websites and messaging

The website may link to manufacturer websites, WhatsApp, payment providers or other third-party services. Their privacy practices are governed by their own policies. Do not rely on VFDDistributor.com as the operator of a linked third-party service.

Children

VFDDistributor.com is intended for business and industrial users and is not directed to children. We do not knowingly collect personal information from children where parental consent would be required.

Changes and contact

We may update this policy to reflect legal, technical or operational changes. The “last updated” date shows the current version. For a privacy request or question, use the methods listed on our Contact page and identify the request as “Privacy.”